Shipping Policy – Meltmed

At Meltmed, we strive to deliver your orders safely, quickly, and efficiently. This Shipping Policy outlines our delivery process, timeframes, and conditions so you know exactly what to expect when shopping with us.

1. Processing Time

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• In rare cases, processing times may be extended due to stock availability or unforeseen delays.

2. Shipping Methods and Delivery Time

We offer reliable shipping through trusted delivery partners to ensure your order arrives in perfect condition. Estimated delivery times are as follows:

• Domestic Orders (within Australia): 2–7 business days.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather, courier delays, or customs inspections.

3. Shipping Rates

Shipping rates are calculated at checkout based on your location, order weight, and delivery method.

• Free shipping may be offered during promotional periods or for orders above a specified amount.

4. Shipping Restrictions

Due to regulations, some products may not be available for delivery to certain regions or countries. If your order cannot be shipped due to restrictions, our team will contact you to arrange an alternative solution or issue a refund.

5. Damaged or Lost Orders

• If your order arrives damaged, please contact us immediately with photos of the product and packaging.

• If your package is lost in transit, we will work with the courier to investigate and resolve the issue as quickly as possible.

6. Contact Us

For any questions regarding shipping or to check the status of your order, please contact us:

Phone: +61 3 9737 4333
Email: info@ixsyrinx.com
Business Hours: Mon – Fri, 9am – 5pm (UTC/GMT +10 hours)