Privacy Policy – Meltmed by iX Biopharma

At Meltmed, your privacy is our priority. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This Privacy Policy explains the types of information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

We may collect personal information when you interact with us, including but not limited to:

• Name, email address, phone number, and postal address.

• Medical or health-related information (only when necessary to provide our products or services).

• Payment details for purchases.

• Information provided through customer service or feedback forms.

• Website usage data, including cookies and analytics.

2. How We Use Your Information

We use the information collected to:

• Provide, process, and deliver our products and services.

• Communicate with you regarding your orders, inquiries, or support requests.

• Improve our website, services, and customer experience.

• Send updates, offers, and health-related resources (only with your consent).

• Comply with legal obligations and industry regulations.

3. Data Protection and Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. All sensitive information is stored securely and accessed only by authorized personnel.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with:

• Service providers who assist in fulfilling orders, payments, and deliveries.

• Healthcare professionals (only with your consent or as required by law).

• Authorities, when legally required to comply with applicable regulations.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking tools to improve your browsing experience. You can adjust your browser settings to block cookies, but some features may not function correctly without them.

6. Your Rights

You have the right to:

• Access, update, or request deletion of your personal data.

• Withdraw consent for marketing communications at any time.

• Lodge a complaint with your local data protection authority if you believe your rights have been violated.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

8. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us:

Phone: +61 3 9737 4333
Email: info@ixsyrinx.com
Business Hours: Mon – Fri, 9 am – 5 pm (UTC/GMT +10 hours)