Refund Policy

Refund Policy – Meltmed

At Meltmed, we take pride in providing high-quality pharmaceutical products and wellness solutions. Your satisfaction is important to us, and we are committed to handling refund and return requests fairly, transparently, and in compliance with applicable regulations.

1. Eligibility for Refunds and Returns

Due to the nature of pharmaceutical and healthcare products, we can only accept returns and issue refunds under the following conditions:

You received the wrong item or an item different from your order.
The product was damaged or defective upon delivery.
The product has not been opened, used, or tampered with, and is returned in its original packaging.

For safety and hygiene reasons, we cannot accept returns or issue refunds for opened or used products, except in cases of product fault or regulatory compliance requirements.

2. Timeframe for Requests

All refund or return requests must be made within 7 days of receiving your order. Requests made after this period may not be eligible.

3. Process for Refund or Replacement

To request a refund or replacement:

Contact our customer service team with your order number and details of the issue.
Provide clear photos of the product and packaging for verification.
Our team will review your request and guide you through the next steps.

4. Shipping Costs

If the return is due to our error (wrong item, damaged product, etc.), we will cover the return shipping costs.
If the return is for any other reason and is accepted, you will be responsible for the return shipping costs.

5. Non-Refundable Items

We cannot offer refunds or accept returns for:

Products purchased from unauthorised sellers.
Items marked as “final sale” or “non-returnable.”
Products damaged due to misuse, negligence, or improper storage.

6. Contact Us

If you have questions about our Refund Policy or need assistance with a return, please contact us:

Phone: +61 3 9737 4355
Email: info@ixsyrinx.com
Business Hours: Mon – Fri, 9am – 5pm (UTC/GMT +10 hours)